Hi @Gracejacobs
I appreciate and understand how damaging a default and or marker can be ,and the difficulty in having one removed from a Credit File.
It's important to speak with Customer service first to clear up why this has happened before the Credit File Support Team can help. Below in Bold is a help guide I have written which explains how to contact Vodafone and which department to ask your case to be referred to - i.e 'Vodafone Credit File Support Team' - and how to add a 'Notice of Correction' via Experian. It is Free to add the Notice of Correction. This gives you the tools to add your own notes up to 200 words on your Credit File to explain why the Default is showing. It would only be worth adding this if you think the default is wrong and shouldn't have been applied.
Please take into consideration that a Default will only be removed if it was reported on your Credit File incorrectly.
The Social Media Team here read all posts and engage to help where they can.
Default-on-your-Credit-File-How-to-add-a-Notice-of-Correction.
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