Help with refund

[dlevans82]

My direct debit failed for my recent bill so i paid it manually on the 14th March. (£37) Then the 19th March the direct debit came out (£37). So i've paid twice.
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I contacted vodafone and they seen i paid twice and was told ill be refunded £37. But I recieved a message from the "Specialist" refund team saying...

Hello. Thanks for getting in touch to request a refund of £37. Our specialist refund team have reviewed your account with us and unfortunately they?ve found that there?s no refund due. If you?d like to chat to us about this, please call 191 free from a Vodafone mobile or 03333 040 191 from any other phone (standard call charges apply).

[BandOfBrothers]

From what you state at worst the extra £37 should show as a credit on your account @dlevans82 

Is anything at all showing in your myvodafone  ?

Let the Vodafone Social Media Teams here catch up with your thread and they'll bring you in away from the open forum to pass security checks and I'm sure they'll help you with this.

As a last resort you could ask your Bank about the Direct Debit Guarantee but I'd let the team here try to resolve this situation first for you. 

I wish you all the best with this situation. 

[AnnS]

Hi @dlevans82 

If the first direct debit fails, the direct debit instruction will still be active at the bank and Vodafone will make 2 further attempts to take the money and this will most probably be your problem.

However, there is no need to worry, when your account has caught up you will see the extra money credited on the account and unless there are any out of bundle charges Vodafone won't take anything extra the following month.

[Loz]

@dlevans82 It's disappointing to hear your refund hasn't been processed as arranged, I understand how frustrating this must be. So we're able to take a closer look into this, I've sent you a private message with details on how to get in touch with us.

[dlevans82]

I replied to the PM and have not heard anything back about a refund.

I tell a lie, I did have an email asking about my recent email to your contact centre 

[Loz]

@dlevans82 Apologies for any confusion, you need to submit the required details via the link within the private message, that I sent to your previously. Once you've done this, you'll receive an automated email with a reference number that looks something like this [#12345678]. When we've received your information, a member of our team will usually get back to you within 48 hours.

[dlevans82]

Ive done all of that.

I filled in the form, i got a random text message from you (Your one-time access code) Then an email asking for this code. Then got sent an email asking how well support was... 

Shall i do all this again just incase the 1st support guy failed?

[Adam]

@dlevans82 I'm not sure why you would be going through to Support as it's our Social Media team that receive the email and the details you send. If you wouldn't mind going through to your Private Message again, submit the form by inputting the code along with your details, that'd be great.