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My bill has been including a £9.99 charge for spotify premium since the beginning, but I would like to check if my account has included the entertainment package. I've raised this via chat maybe 3-4 times and each time I go through the activation of the entertainment package. However, on every bill I still get charged £9.99 extra for spotify. How can I check if I'm being overcharged?
If you have an Entertainment plan you should have this included. Your online account and My Vodafone Application will give all the information you need for the plan you are on and inclusive extras.
Did you cancel your previous Spotify subscription as advised last year here? https://forum.vodafone.co.uk/t5/Pay-monthly/Being-charged-for-spotify-premium-even-though-I-ve-activ.... If this was not cancelled it would have reverted to chargeable. The previous subscription can be cancelled by following this link: Entertainment
As this has been ongoing for more than a year speak to the Social Team for account access through Twitter or Facebook here: Contact Us
If chat has been unable to resolve this then maybe call 191 and they'll help.
Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.
Samsung One Ui 3.1 / Android 11.