Huawei P20 Bose Headphones offer: was I misled by sales team?

[riosharper]

Hi there, 

I ordered the Huawei P20 before the 6th of April and was assured by the vodafone sales assistant that I would get a pair of Bose Headphones as part of the deal. 

The phone turned up without the headphones. I chatted online to one of your assistants: they said that I would receive an email on the 20th of April with a link which would allow me to claim the headphones. The sales assistant who set up the contract certainly didn´t inform me that this was the process, in fact I was led to believe the Bose headphones would turn up with the Huawei. So I´m concerned for 2 reasons:

- The only reason I went for the Huawei P20 instead of another phone was to get the headphones. If I have to wait until the 20th of April and then I´m told that stocks of the headphones have been depleted (or similar, thus resulting in no headphones) then it might be too late to get out of this contract. When does my period of grace end for this contract? 

-I've seen a couple of similar posts regarding a Samsung phone and an offer of Bose Headphones with people being told pretty much the same story as me, only to be told by the moderator that they didn´t know which offer the person was talking about or that the offer ultimately didn´t apply to them (because they were not a new customer, for example).

I hope that I have not been misled in order to make a sale and would appreciate some clarity and guarantees on this matter. Thanks.

[BandOfBrothers]

I haven't seen this deal @riosharper but from previous experience any freebie connected to an upgrade or new contract wouldn't be sent out until a certain timeframe has elapsed which I would think stops a person getting the freebie and then cancels within the 30 days cooling off period.

These offers usually include stipulations such as subject to availability etc. 

If this was my situation I would look for the connected T&C's and r3ad them carefully to ensure I followed all the required processes etc. 

I wish you all the best with this situation.  

[Nabs · Accepted solution]

It looks like a Huawei promotion, the T+C's seem to be available at https://huaweipromo.co.uk/gb/en/pages/p20bose/terms

On or after the 20th you can visit https://www.huaweipromo.co.uk/p20bose to claim you headphones. You have until the 19th of May to claim though if stocks run out you'll be out of luck.