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Huawei P20 Pro not receiving texts from other networks

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2: Seeker

Hi Team, 

 

I am having an issue with my P20 Pro recently , iam not able to receive text messages from other networks apart from Vodafone network , i am able to send texts,but not receiving texts from other networks and OTP's. 

 

Tried moving sim to other mobile and still didnt received texts. After having 3 customer care chat sessions and one visit to local VOdafone shop still my issue is not fixed. 

 

Did any one had similar issue with Vodafone ?

 

 

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3 REPLIES 3
17: Community Champion

Have you recently ported from another network to Vodafone @bobby2nag  ?

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Moved from another network a year ago . I used to receive texts till last month ,but not anymore. 

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Moderator

@bobby2nag Have you tried having a replacement SIM when visiting us in store? It seems to sound like an issue with the SIM itself, as it's consistently failed in two different mobiles. 

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