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I have comntacted vodaphone regarding a defult on my credit report how ever they cant seem to find

Stuarthuntlea
2: Seeker
2: Seeker

I have comntacted vodaphone regarding a defult on my credit report how ever they cant seem to find my name on the system can anyone help here to resolve the account was opened back in 2014 any help would be appreciated 

4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

They maybe having issues due to Vodafone changing their billing systems. 

 

You were probably on the old version.

 

However this shouldn't stop them helping as they've added a default after all.

 

There is no account assistance via the forum however.

 

The Vodafone Social Media Teams have a dedicated Credit File Specialist Team. You can contact the Social Media Teams via Facebook Twitter.

 

They can investigate to see if the default is warranted or not.

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

The Social Media links I've provided are the Official links that the Vodafone Forum Team here would provide you once they caught up and have read your thread.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Ok thank you very much for your help when did they change there billing system thanks stuart 

You're very welcome for my reply @Stuarthuntlea 

 

Not sure of the exact date but it's been a year or so. Around 2015.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

AnnS
17: Community Champion
17: Community Champion

Hi @Stuarthuntlea 

 

The process of starting to gradually migrate customers from the old to the new billing platform started way back in  2013.  As a new customer, if you took out a contract 2014, you would have automatically been put on the new Siebel billing platform.

 

The reason Vodafone can't locate your account, is probably because it is a cancelled account.  It's also likely that after all this time the debt has been sold onto a recovery agency and you should have received some communication.

 

However, don't worry, the Social Media Team will get to the thread and help where they possibly can.