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10-01-2019 02:45 PM
I've left vodafone, but i have 2 ipads left on my account..
heres where it gets confusing.
I dont know my accouNt number number or either of the phone numbers on the ipads.
When i contact them on the telephone i cant get anywhere because i dont have the number..
i feel like im just running into a wall...
I can give any other information even my bank details which they are happy to take the money from I just want to no how longs left on this contract so i can leave ASAP
10-01-2019 04:24 PM
They can search through your postcode, email address etc if you dont have the account no or mobile no for the tablets - dont let them palm you off
10-01-2019 04:38 PM
Thanks I did try this route they said they couldnt find me, theres a chance it might be under a business account though.
they told me to call *#100# off one of teh ipads, but you cant call off the ipad so its just a huge waste of time and giving me a headache...
Pretty sure i feel like iv been paying these ipads off for 4 years lol !!
10-01-2019 04:34 PM
Hi @Trina1989
Please let the Vodafone Social Media Team here catch up with your thread as they have full account access.
They'll bring you in away from the open forum via a private message to pass security checks and help you with this.
I wish you all the best with this situation.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
10-01-2019 04:46 PM
Thanks il just wait for someone to get in touch x
11-01-2019 02:51 PM
Hey @Trina1989, I'll be happy to help find your account and get these iPads cancelled off for you. So I can do this, I've sent you a private message with details on how to get in touch 👍