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I’ve left Vodafone, but i have 2 ipads left on my account...

3: Seeker

I've left vodafone, but i have 2 ipads left on my account.. 

heres where it gets confusing.

I dont know my accouNt number number or either of the phone numbers on the ipads.

When i contact them on the telephone i cant get anywhere because i dont have the number..

i feel like im just running into a wall...

 

I can give any other information even my bank details which they are happy to take the money from I just want to no how longs left on this contract so i can leave ASAP

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5 REPLIES 5
4: Newbie

They can search through your postcode, email address etc if you dont have the account no or mobile no for the tablets - dont let them palm you off

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17: Community Champion

Hi @Trina1989

 

Please let the Vodafone Social Media Team here catch up with your thread as they have full account access.

They'll bring you in away from the open forum via a private message to pass security checks and help you with this.

I wish you all the best with this situation. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker

Thanks I did try this route they said they couldnt find me, theres a chance it might be under a business account though.

they told me to call *#100# off one of teh ipads, but you cant call off the ipad so its just a huge waste of time and giving me a headache...
Pretty sure i feel like iv been paying these ipads off for 4 years lol !!

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3: Seeker

Thanks il just wait for someone to get in touch x

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Moderator
Moderator

Hey @Trina1989, I'll be happy to help find your account and get these iPads cancelled off for you. So I can do this, I've sent you a private message with details on how to get in touch 👍

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