Since joining Vodafone around 10 years ago they have always had good deals on phone products and broadband offers. However the level of incompetence and failure to accept wrong doing during my time has been nothing short of ridiculous!
1st Experience
In February 2021 my mobile contract ended and I took out a new product and data plan with them. It was all sent through on email and text, happy days. Fast forward a few months I see that I am being charged triple the amount what agreed in a my new contract as I was placed onto a rolling monthly contract. I contacted Vodafone and their excuse was the contract wasn't taken out on their end. I was bounced around 4 different teams over 90 minutes until I could speak to someone who could resolve the issue. Despite the fact they had already taken my money they told me that they couldn't refund it and could give me the money off future bills after another good hour on the phone of complaining I eventually agreed and they put in place a new contract with me which was NOT the original good deal I had been offered.
2nd Experience
In Feb 2025 I had taken out a mobile broadband package for an extra data bundle whilst being in hospital. I explained my circumstances had it agreed by the agent that it would be immediately cancelled to allow me to use the data plan for a month whilst in recovery but not afterwards and it would be cancelled by them and there would be no further charges. Fast forward a month and again I find that Vodafone are trying to charge me for Jan/Feb. I again spend 3 hours over 2 days to have the contract cancelled and then another 2 hours on the phone making a compliant to try and get my money back for again a mistake on their end whilst all of these circumstances were made implicitly clear to the agent when taking out the data plan and it being confirmed that it would be cancelled. I would of not taken out the plan with VF if this had not been agreed.
All in all, VF try to rectify the problems of their incompetence but have no regard for the time or stress that it causes its customers. From my experiences they have been acting with some shady practices, hide being "Ill have to speak to my manager or I'll have to pass you to another team to delay the process in the hope that you give up"
If you have had a similar experience of feeling wrong doing, stick with it until the end and ensure you follow through with your complaint and you will get your money back! However don't feel you will get anything for the time or the stress so bear that in mind.
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