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Pay monthly

Incorrect Debt collection

2: Seeker


I have received a letter from CCS collect , a Debt collection company in behalf of Vodafone UK asking  £19.96  as a balance (£17.36 plus admin charge of £2.60).

I duly ended my pay monthly 2 year contract back in April-May and paid my last bill, but still I received this letter.

Does anyone knows how to resolve this issue.




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17: Community Champion

Hi @ascena 


As account access isn't available via this forum you would need to speak with the Vodafone Social Media Team's via Contact-us-for-account-specific-queries who will be able to help.

Link back to your thread here including your forum username.

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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