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Hi. I've just been declined for a credit card due to a default on a 'settled' account. I called and cancelled my Vodafone account in October, and settled the account. After this i moved house but was (unkown to me) sent bills for a dongle associated on the account - which to my knowledge i had terminated, and settled in full.
After being made aware only when my parents (at the old address) saw the debt collection agency mail, i called and spoke to Vodafone to dispute, however after being told i would be called back by a manager, heard no more.
I immediately settled the account with debt collection agency as it was just a few pounds, and not worth the hassle of disputing with them. I was dismayed to be turned down for a credit card today, and on further investigation there is a default on my account from vadafone. It should at the least be showing as settled, although i wish to dispute it's appearance at all. Can someone please advise how to contact the credit file support team?
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Totally understand and appreciate how damaging a Default can be.
Once the debt is paid then the status of the default changes from Outstanding to Settled but would remain on the Credit File if warranted for 6 years.
The Credit File Team are not generally customer facing so you would need to speak with Customer service on 191 from a Vodafone Sim card or ring them on their landline or use Live Chat.
Info in > contact-us.
The Notice of Correction would only be applicable if the default isn't 100% warranted.
Experian can help too.
We do have a Vodafone Social Media Team here who read all posts so you could wait until they catch up with your thread.
I wish you all the best with this.
Thanks for the responses - have managed to contact the team directly via the info on the private message and it looks like being resolved amicably!
Thanks for coming back and updating us. Do please update again when you have successfully had the default removed, so that we can quote this post as an example of a resolution when others ask the same question in the future.