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Is there a free phone number for Vodafone?

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3: Seeker

I've recently left Vodafone and I'm trying to pay some bills. I've tried talking with the people on Live Chat countless times to get a bill sent to me and I have yet to receive any bill (this has been going on for over a month now). As I'm not with Vodafone anymore I can't dial 191 and I haven't got a landline and I don't want to pay a fortune by phoning from my mobile.

 

I'm amazed at how slack Vodafone are when it comes to getting money.

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Moderator (Retired)

@Andyjb

 

The two numbers you can contact us on are 191 and 03333040191.

 

The other alternative is to get in touch with our Live help team.

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20 REPLIES
Moderator (Retired)

@Andyjb

 

The two numbers you can contact us on are 191 and 03333040191.

 

The other alternative is to get in touch with our Live help team.

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3: Seeker

I don't mean to be rude but did you actually read what I posted? I'm not with Vodafone so 191 isn't possible and I don't have a landline so 03333040191 is probably going to cost a fortune and I'm not using live chat as they're utterly useless.

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17: Community Champion

Hi,

 

 

Im assuming you have a mobile phone on another Network as you mentioned in your opening post.?

 

Check to see if 03 numbers come out of any bundled minutes. 

IMG_1084.JPG

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Community Champion (Retired)

Even an 03 number will cost the poster even if it comes from inclusive minutes.

 

The answer to the question is without access to 191 there is no free number to call Vodafone.

 

 

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16: Advanced member

03* number are from your Minutes Package when you call from your mobile.

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3: Seeker

Thanks all, just checked with giffgaff and it comes out of my minutes You guys do a better job than the real customer advisors.

 

Sorry, after chasing around a bill for over a month and kept being told I owe money. I'm a little sour.

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Community Champion (Retired)

I agree, but coming out of the posters allowance will still in effect be costing him the reduction in those minutes which he has paid for in his contract.

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3: Seeker

@Kids,

 

I'm not overly fussed about minutes as I barely call so I often have hundreds left over at the end of the month. As long as it's not extra payment on top of my contract that's ok

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17: Community Champion

Andyjb wrote:

Thanks all, just checked with giffgaff and it comes out of my minutes You guys do a better job than the real customer advisors.

 

Sorry, after chasing around a bill for over a month and kept being told I owe money. I'm a little sour.


You're Welcome. 

 

Regarding Vodafones Landline. 

 

You can input your Vodafone mobile number after prompted when using the Landline phone option, or if issues exist where the IVR System will not recognise the mobile number then you can opt to ignore the initial prompts to type in the mobile number, and then on approx the 4th request it should then change to ask to input 1 for Payg or 2 for Contract Customers.

General enquiries: Monday to Sunday 8am – 9pm

 

 Another option would be to borrow a person you know who is on Vodafone phone to call 191. 

IMG_1084.JPG

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17: Community Champion

08080 408 408 is free from landlines and mobiles, but is listed for "looking to join us" on the contact page.   You can't lose anything by giving it a call and seeing if the people there can connect you to Collections though.

 

If not, you'll need the 03 number, which should indeed come from your inclusive minutes.  Make the call during office hours and ask for Collections - they're the people who are most likely to be able to access your account if it's closed.  Do it as soon as you can to avoid any damage to your credit record!

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2: Seeker

Hi, you can dial 08080 044508 which is free from UK landlines.

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4: Newbie

i think you must first try searching in google

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16: Advanced member

Do you really think that couple years later the op needs anymore info. :smileywink:

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2: Seeker

I need the number to speak to someone at Vodafone as the numbers on here are automated and I can't hear an option to speak to someone which I need to do.

 

The live char is worse that useless they won't/can't  help me

 

Can someone tell me how I can speak to a customer service.rep ??

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2: Seeker

I agree live chat are just ##~##... sorry but it I was to show you some of the transcripts I have saved you would understand what I mean.

 

There must be a number to call and actually speak the someone human 

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2: Seeker

I cant find an option on the Vodafone numbers that allows me to speak too someone I need to talk to.someone not use an automates service Live chat is worse than useless robots Can someone help me please?

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Moderator

@Stedge10 When calling 191 from your Vodafone mobile, please allow for the automated menu to expire and you'll be put through to an adviser automatically. 

Please let us know if you need any further assistance after speaking with us.

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1: Seeker

Is this the same for PAYG customers?  I cannot get through to an advisor when dialling 191 - It checks my number, then tells me how to check my balance, then hangs up...I've tried live chat, but they're convinced that dialling 191 works.  I've tried all different options...waiting for all the automated messages to end...dialling from other phones...pressing zero...absolutely nothing works.  I just want my PAC code so that I can take my number with me to my new contract...But it seems like this is almost impossible to do.  Hopefully I'll have better luck at a store.

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13: Advanced Member

The stores will be of zero help to you in getting a PAC code since they don't deal with that.  However if you are lucky and get a sympathetic member of staff they may be able to assist you in getting to speak to a human being, using the phone in the store.

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