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Issues with the My Vodafone app

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2: Seeker

Hi, wondering if anyone in the vodafone team can help with an issue I am having accessing the My Vodafone app.

 

I have a Hong Kong Dual Sim Iphone XR (A2108) with a physcial Vodafone sim and a physical Three sim.

 

When I try to open the app I am given an error message 2101, saying I don't have an account meaning I can't use the app at all. I recently upgraded from an iPhone 6 which worked perfectly fine. 

 

I suspect it is because I have a non-UK iPhone thats confusing the software, but I hope there is a way around this?

 

Many thanks!

Photo 09-12-2019, 10 36 13.png

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2 REPLIES 2
17: Community Champion

I suspect that's the case too.  However, if you post on Facebook or Twitter, the Social Media Team will be able to take your details privately and ask the relevant department.

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2: Seeker

Thanks for that, I'll drop them a message.

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