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Issues with the My Vodafone app

danosgood
2: Seeker
2: Seeker

Hi, wondering if anyone in the vodafone team can help with an issue I am having accessing the My Vodafone app.

 

I have a Hong Kong Dual Sim Iphone XR (A2108) with a physcial Vodafone sim and a physical Three sim.

 

When I try to open the app I am given an error message 2101, saying I don't have an account meaning I can't use the app at all. I recently upgraded from an iPhone 6 which worked perfectly fine. 

 

I suspect it is because I have a non-UK iPhone thats confusing the software, but I hope there is a way around this?

 

Many thanks!

Photo 09-12-2019, 10 36 13.png

2 REPLIES 2

hrym
17: Community Champion
17: Community Champion

I suspect that's the case too.  However, if you post on Facebook or Twitter, the Social Media Team will be able to take your details privately and ask the relevant department.

Thanks for that, I'll drop them a message.