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Late payment on credit score

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1: Seeker

Hello,

 

I had missed a payment due to it not being taken by card as I thought it would, as soon as I realised I called vodafone and paid off the rest of the contract (there was 2 months remaining) - I now have a late payment showing on my report and it's really affecting me. Is there someone I can speak to about this? I have tried customer service but have been told to pop in to store.

 

Looking forward to help with this

 

Thanks

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1 REPLY 1
17: Community Champion

A Vodafone Highstreet Store cant help with this @andreatombo 

 

They'll just tell you to contact customer services  !

 

I appreciate this marker maybe affecting you but from what you write it does sound warranted so Vodafone may not remove it as they have a duty of care to report such cases  

 

This is why I always advocate a direct debit set up.

 

The Vodafone Social Media Team have a dedicated Credit File Specialist Team who can look at this.

 

Contact-us-for-account-specific-queries.

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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