main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

Late payment on credit score

1: Seeker



I had missed a payment due to it not being taken by card as I thought it would, as soon as I realised I called vodafone and paid off the rest of the contract (there was 2 months remaining) - I now have a late payment showing on my report and it's really affecting me. Is there someone I can speak to about this? I have tried customer service but have been told to pop in to store.


Looking forward to help with this :Smiling:



View more options
17: Community Champion

A Vodafone Highstreet Store cant help with this @andreatombo 


They'll just tell you to contact customer services  !


I appreciate this marker maybe affecting you but from what you write it does sound warranted so Vodafone may not remove it as they have a duty of care to report such cases  


This is why I always advocate a direct debit set up.


The Vodafone Social Media Team have a dedicated Credit File Specialist Team who can look at this.





Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options