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Line Dead after porting

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2: Seeker

Hi,

 

I ported my phone across to Vodafone from ee 3 weeks ago and people are saying when they ring me the line is just dead (mainly from ee customers)

 

I've been in touch with the online chat who 'promised' it would be sorted out within 48-72 hours last Friday but its still not working. I've tried restarting the phone a ferw times as recommended but there is still a problem.

 

How can I escalate this as if its not sorted out soon I'll have to cancel my contract. 

Victoria

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1 REPLY 1
17: Community Champion

That's not good at all @ridgway 

 

It sounds like a Split Port to which customer service on 191 or Live Chat need to pass this onto their porting in Teams if they haven't already.

 

The Vodafone Social Media Teams via Contact-us-for-account-specific-queries have account access to to support you.

 

I'd certainly not be happy at this so appreciate you want this sorting out before your 14 day cooling off period elapses.

 

I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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