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17-04-2019 09:59 PM - edited 17-04-2019 10:05 PM
I am 100% making a complain but wonder if anyone could help and give me any better help then the idiots on chat.
A member of staff on the chat removed my Spotify free by accident last Thursday and I was told multiple times id get an email.. long story short i never got one, spoke to now 4 different members of the online team who aren’t helping and basically just lying.. supposedly would 100% work tonight with a new link.. surprise surprise still no email as promised.. I’ve tried everything
Just keep getting that message every link I click, I’ve had 6 different links which should work which haven’t. I’ve done everything.. I’m on 4g, I’ve cleared data and cache or whatever it’s called, I’ve tried online.. nothing!! I’m hitting a brick wall.
19-04-2019 04:39 PM
I'm sorry to hear you've been facing these issues with your Spotify Premium and that this was removed @96rebecca.
So I can help with getting this service added back onto your number, please follow the details I've sent to you via private message. A member of our team will then be in touch to resolve this for you.
01-04-2020 06:25 PM
@ppad74 Please can you try texting ENTERTAINMENT to 97613 if you're just looking to get a set up link? If you've already registered the entertainment pack, has this since added and now started to charge you?
01-04-2020 06:34 PM
Tried everything, support escalated twice and no nearer to resolution. Same error as per above screenshot everytime.
29-05-2020 02:53 PM
@ppad74 @Charlie_1 If you've both tried the link I included in my last post and this still isn't working, please can you drop us a message with your details over; using one of the contact methods highlighted HERE