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Live Chat transcript contains plain text security details

time4tea1706
2: Seeker
2: Seeker

Hi,

 

I recently engaged with Live Chat to order a new phone upgrade and supplied answers to security questions which contained SPI. At the end of the chat, I asked for the transcript to be emailed to me which it was, but none of the SPI was obfuscated.

 

I think that this is something that Vodafone could improve upon, whilst the information maybe secure on your systems as soon as it leaves via smtp it becomes public domain and unless the entire delivery chain is compliant to handling SPI data then that data is at risk.

 

I think at the very least a warning when you select email transcript should be present.


Thoughts?

 

Thanks

Guy

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Good feedback @time4tea1706

 

All posts are read by Vodafone so I'm sure they'll pass this back. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Retired-Sarah_A
Moderator (Retired)
Moderator (Retired)

Hi @time4tea1706

 

We will pass this information on.

 

Thanks,

Sarah