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Login stuck on security code screen - please help!

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2: Seeker

For weeks I have been unbale to log in to my Vodafone account, regardless of where I try to do so (app, different browsers, etc.). Cookies and histroy have aslo been reset. I get to the screen that sends me a secruity code text which I receive and enter. Upon submitting I end up at the same screen and just receive another security code text. This process will loop as long as continue to enter and submit codes. Please advise as obviously my account is completely useless if unable to access. Thanks.

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2 REPLIES 2
17: Community Champion

That's not good at all @cgodzzz 

 

As there is no account access via this forum please contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries or customer service via Live Chat or 191.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

Hi @cgodzzz 

 

From what you have written, it sounds like your account has been locked. 

 

You can try resetting your password but the quickest way to get this solved will be using live chat or calling Vodafone on 191.

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