Welcome to Vodafone Community
I'd feel like less of a fool swinging my phone around my head than repeatedly explaining the same issue over and over again to Vodafone and expecting it to work!
Remember that iphone users cannot change the security settings. You need to do that for them.
The "help" via PM isn't working by the way. I was asked to forget the wifi and clear my cache. I can't forget a network I am unable to join in the first place.
Still no resolution after providing all the required information (which really just required me to repeat everything I've provided multiple times already) a week ago.
Well the response said that they were raising it with the Specialist Technical Team to investigate. There hasn't been any correspondence since.
@JGWHITE3 I'm sorry you haven't received any correspondence, since the issue you're experiencing has been escalated. Rest assured, once you've popped an email back over to us, we'll be sure to take a closer look into this and provide any further information we have.
Sorry, but what exactly am I meant to say in this email? Can you not see the contents from the previous correspondence?
I simply answered questions I was asked, but now I have to send another email to get a response?
This is just crazy.
@JGWHITE3 I really appreciate your patience whilst our dedicated team have been looking into this and I'm sorry for the delay in getting back to you. I've contacted the adviser you spoke to via email and have asked them to get back to you as soon as possible.
Unfortuantely I am still having this issue.
I received a call from the technical support team stating that I need to change my APN to:
I did this, reset my phone and it still doesn't work. I keep being told on the phone that I need to enter my username and password when joining the VodafoneWifi but this is incorrect. In the past when I have connected on previous phones, I have never been required to enter these details.
Even when I do enter details I get the "Unable to connect to network 'VodafoneWifi'..
I have emailed back to EFT195 [#20312813] stating this same problem, but they aren't quick enough to respond.
@JGWHITE3 you are not alone, I've been told by Vodafone that they have chased THEIR Specialist Team three times now for them to contact me. My favourite email from Vodafone in this what can only be described as Vodafone at their shambolic best was the one where they asked me if I could tell them what action they had taken already to fix the issue!!!
It is so disappointing and frustrating being a Vodafone customer - you just couldn't make up how bad Vodafone, they do that all by themselfs and one of the few things they hit bang on the head.
Finally, my issues has been fixed after 2 months!
I was instructed to go to:
Settings > General > Reset > Reset Network Settings
I'm not sure if something else was done in the background, but it finally works. I now don't get asked for a username/password - which seems to be something the technicaly team completely miss and simply tell people to enter their Vodafone details.
Previously I'd been asked to go into Settings > Mobile Data > Mobile Data Network > Reset Settings
Again, not sure if this is the same as doing the first one but this method didn't work.
Sending an SMS to receive network settings also didn't work.
I wish I could remember the name of the gentleman that helped me so you could ask for him.
While I'm happy it has been resolved, this has seriously impacted my view of Vodafone and I would not recommend them to potential new customers.
So, I moved to Vodafone after many years with O2, and have now encountered this frustrating problem.
No matter how many times I try to explain to tech support, they just don't understand what I need from them. The last guy (a senior level one apparently) told me I needed to connect via BT Wifi. He didn't understand that there is no BT Wifi on the Underground!
If anyone has any idea how to connect to the VodafoneWifi SSID with an iPhone XS on iOS 13, please do let me know.