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I'd feel like less of a fool swinging my phone around my head than repeatedly explaining the same issue over and over again to Vodafone and expecting it to work!
Remember that iphone users cannot change the security settings. You need to do that for them.
The "help" via PM isn't working by the way. I was asked to forget the wifi and clear my cache. I can't forget a network I am unable to join in the first place.
Still no resolution after providing all the required information (which really just required me to repeat everything I've provided multiple times already) a week ago.
Well the response said that they were raising it with the Specialist Technical Team to investigate. There hasn't been any correspondence since.
@JGWHITE3 I'm sorry you haven't received any correspondence, since the issue you're experiencing has been escalated. Rest assured, once you've popped an email back over to us, we'll be sure to take a closer look into this and provide any further information we have.
Sorry, but what exactly am I meant to say in this email? Can you not see the contents from the previous correspondence?
I simply answered questions I was asked, but now I have to send another email to get a response?
This is just crazy.
@JGWHITE3 I really appreciate your patience whilst our dedicated team have been looking into this and I'm sorry for the delay in getting back to you. I've contacted the adviser you spoke to via email and have asked them to get back to you as soon as possible.
Unfortuantely I am still having this issue.
I received a call from the technical support team stating that I need to change my APN to:
I did this, reset my phone and it still doesn't work. I keep being told on the phone that I need to enter my username and password when joining the VodafoneWifi but this is incorrect. In the past when I have connected on previous phones, I have never been required to enter these details.
Even when I do enter details I get the "Unable to connect to network 'VodafoneWifi'..
I have emailed back to EFT195 [#20312813] stating this same problem, but they aren't quick enough to respond.