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I'm a pay monthly customer with an unlocked iPhone XS Max. I've had no problems with the London Underground Wifi until I switched the sim out of my phone while I was out the country. Since I've been back in the UK and put the Vodafone sim back in, I keep getting the same message saying I'm a pay as you go customer and to buy a data bundle.
I'm on the lasetst IOS and the lasted WAP profile has been send to my phone, and it's made no differance. I appear to be going around in circles on the telephone with nobody able to sort the problem out.
@music1210 It may be that your network settings may need to be reset after returning back to the UK. If your mobile data and APN settings are set up as a Pay monthly customer, we'd advise resetting your network settings to refresh these. Please be aware when doing this that you'll lose any saved passwords that are stored in your phone for Wi-Fi.
To do this, please go to Settings, General, Reset, and tap 'Reset Network Settings'. Please let me know if you're then able to log in with your My Vodafone username and password. If not, we'll be happy to help further.
Is there any reason why the following thread was archived?
I still have this issue unresolved without contact for over a week now. I had another user contact me asking why that thread had been archived because they still have the same problem.
I am asking here because emails go unanswered. I am not going to stop until I am comfortable that you are taking this issue seriously. I have an outstanding complaint on this.
Thanks Gemma. Appreciate the response.
The last email I received was on the 1st Feb saying that I needed to confirm an SMS code sent to my mobile, but I didn't receive one.
I also received another SMS from the Vodafone Customer Relations Team at 9pm last night saying they would call me in 30 minutes, but I didn't receive any calls.
I'm really at a loss as to what I can do from here.