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Pay monthly

Manage bars and extras

2: Seeker

Hi there. I have been trying to access bards and extras for a few months now to change the spend manager however it never seems to work and just comes up with this message (attached). Many thanks

3 REPLIES 3
17: Community Champion

Is this happening with both the app and the online myvodafone option @1cco112  ?

I'd suggest to speak with Customer service on 191 , Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries and they'll access your account to take a look.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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17: Community Champion

Hi @1cco112 

 

There doesn't appear to be any problems with the bars and extras tab online or with the application.

 

The first thing to do is to clear cookies and history on the PC and phone, close down the browser and try again, this may be simply a cookie preventing access.  Also go into the applications on your phone and clear cache and data.  If you are using the Application make sure you are using mobile data for the following log in, this is needed for Vodafone to locate the account.

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Moderator

Hi @1cco112@AnnS and @BandOfBrothers make some brilliant suggestions here! If clearing your cookies and cached data doesn't work, feel free to pop our Social Media team a message here, and we'll get this sorted for you. 

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