main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

Missing lines of Text

SOLVED
View solved solution
3: Seeker

Hi. I'm on an unlimited texts package.  I can send any number of texts in differing lengths to various friends, except one.  I can write about six or more lines of text but the first half of the text is missing and the recipeint only gets the last line or two and sometimes its just a couple of words, but the whole beginning part of the text is not delivered.  Can anyone please tell me whats going on because it doesn't happen with any other of my contacts.  Thanks.

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
17: Community Champion

Hi @Foxxie7Ag 

 

This really needs your friend to be open to suggestions.

 

The fix would probably be to start by asking O2 for a new SIM card, followed by deleting all your saved messages.  If this does not work, it will be a phone problem where it will be necessary to replace the phone. 

 

If there are any problems, your friend could always ask for help from an O2 store, like a Vodafone Store, the staff would be willing to help and answer questions.

 

 

View solution in original position

View more options
22 REPLIES 22
Highlighted
17: Community Champion

Hi @Foxxie7Ag 

 

SMS are a maximum of 160 characters.  This may be due to the recipients inbox memory being too full and deleting some messages will free up some space.

View more options
Highlighted
3: Seeker

Hi, thanks for your response. I realised that text is probably limited to the amount you mentioned but I can write two or three times the 160 character amount to other friends and the text count might say '3' as its being sent, but it gets received without any problems, but this one recipient I have rarely receives a full text and thats without me going over the 160 limit.  So, it could be her Inbox then and nothing to do with me?  I will explain this to her. By the way she is on a 3G phone whilst mine is 4G - might this explain the problem or is it just her Inbox do you think?

Thanks

View more options
Highlighted
17: Community Champion

Hi @Foxxie7Ag 

 

Having a 3G phone shouldn't make any difference but phone memory and maximum number of texts in storage may. 

 

If your recipient has restarted the phone, try updating the SIM on the network by doing a manual roam from the  network settings onto an alternative network waiting for it to reject the request and back onto the network your recipient is with.  Also try clearing the cache and data in the messaging application. 

 

It would also be worth checking the network in the location where the texts are received, it may just be network or SIM related.

 

Further information here:  Network Issues Device Guides 

 

 

 

View more options
Highlighted
17: Community Champion

If a persons phone capacity is nearing full or at full then it wouldn't be part of the text that is recieved it would more probably be the whole text wouldn't be recieved @Foxxie7Ag

Something seems to be happening from you sending the text and the recipient receiving it but unfortunately troubleshooting that would be very difficult.

Does your friend recieve whole text messages from everyone else ? Are you all on different networks ?

Can your friend insert their sim card in to another phone as a process of elimination and then see what happens  ?

One person being on 4G and the other person on 3G wouldn't cause this. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
3: Seeker

Thanks for your response and advice on what might be causing this problem.  Yes we're on different networks, I'm on Vodafone as you can see but my friend is with 02 which I think might be linked t BT??  Not sure though.  She tells me she has a now defunct 'pay as you go' monthly plan of some kind where she gets unlimited texts.  I'm assuming this is a very old plan and probably a very old mobile phone?  I'll ask her about testing her SIM card but she might not be very co-operative with this.  Just have to see how it goes but it really is a nuisance and very frustrating.  Thanks for your reponse!!

View more options
Highlighted
3: Seeker

Hi

thanks for your quick response.  I'll try to work my way through all your advice with her but she's not as 'willing' to do stuff like this.  Sees it as 'rocking the boat' I think.  Anyhow if I just knew what was causing this problem it'd be a relief to me.  I don't have this problem with any other friends whether sending or receiving so I presume its at her end and not mine. 

Thanks for all your advice its much appreciated.

View more options
Highlighted
17: Community Champion

Hi @Foxxie7Ag 

 

As mentioned, I suspect this is a combination of the old phone not having the memory capacity and maybe the SIM.  With your texts leaving the Vodafone network, I doubt this is a Vodafone problem more of a 02 delivery issue.

 

The first thing for your friend to do and very simple is to try a new SIM in the phone, at least that will rule out a SIM issue.

 

 

View more options
Highlighted
17: Community Champion

Am I right in thinking that texts over 160 characters are split into two messages?   If that's the case, it sounds as though the recipient is missing one half.   Could you try sending multiple shorter messages and see if that works?   If it does, you've discovered the cause of the issue.

View more options
Highlighted
17: Community Champion

@hrym 

 

If a text is longer than 160 characters, some phones will convert the SMS to MMS.

Having looked at the O2 website, this would also be received as an MMS.

Why have I been charged for sending a long text message? 

 

 

View more options
Highlighted
17: Community Champion

Some of my older phones had an option to chose whether to split or convert to MMS (which would, of course, have a cost).   Sometimes, the message would be capped at 160 characters when entering, though I don't see that now.   What appears to happen is that the message remains as SMS (I don't get charged for MMS), but is still received as a single piece.   This suggests some splitting and recombining in the background - though my longer messages are generally sent to another Vodafone user.

I'm just wondering whether there's an incompatibility between how Vodafone and O2 handle longer texts?   Or, whether one user has the chat feature of RCS turned on, and the other doesn't?

View more options
Highlighted
3: Seeker

Thanks so much for taking time to reply.  I too think that this splitting or non-splitting of texts could be at the root of the problem.  I think too that because my friend has an older phone that maybe this doesn't help either as she has an old 'pay as you go' Plan (with unlimited texts) thats not been in use for several years.  The problem I have in sending her texts has only just appeared these past 6months or so, yet neither of us have made any changes in our Plans or phones.  I feel that if she would be willing to update one or the other than the problem would go away.  Sadly she is a technophobe and scared of rocking the boat so I can't push her on this, but I do feel its more her fault than mine but its me who gets all the flak about it and I have to keep re-sending texts much to my annoyance. Its very frustrating.  So thankyou for your respond.  Its very much appreciated.

View more options
Highlighted
17: Community Champion

From what you say, I think we can be confident your friend probably isn't using RCS, but are you?   In a recent upgrade, I acquired this, and turned Chat on as it seemed a good idea.   However, the only effect seemed to be delayed delivery, so I turned it off again.

View more options
Highlighted
3: Seeker

Hello again,

Ahhh.......we might have cracked it, if these chopped-up texts of mine have anything to do with the Chat feature being turned on.  Yes I do have mine turned on and I know for a fact my Friend doesn't have any such feature.  Not sure what RCS stands for, but if its the Chat feature then yes, mine is definitely on.   I'll try switching it off and see whether this affects the texts between us.  I don't suppose you could enlighten a semi-technophone like me about the differences between just a text and the Chat feature, could you please?  Thanks for taking time our of your day to address this problem of mine.  Regards.

View more options
Highlighted
17: Community Champion

Hi @Foxxie7Ag 

 

Please see here: More from your messages with chat 

View more options
Highlighted
3: Seeker

Hi again.  Well that didn't help.  She still sometimes gets only the last one or two lines of the text, and sometimes its only 5 lines long in total.  It says on her phone 'receiving text' but no matter how long she waits nothing mroe ever comes through and I end up having to 'forward' the same message to her which is very hit and miss as she may or may not get the whole message, often its the same thing.....only two or three words received and always at the end of the message not the beginning.  Its very strange.

I followed the link and I did switch it off, but since its still happening I may as well switch it on again.  Really appreciative of your efforts, thankyou.

View more options
Highlighted
17: Community Champion

Hi @Foxxie7Ag 

 

This really needs your friend to be open to suggestions.

 

The fix would probably be to start by asking O2 for a new SIM card, followed by deleting all your saved messages.  If this does not work, it will be a phone problem where it will be necessary to replace the phone. 

 

If there are any problems, your friend could always ask for help from an O2 store, like a Vodafone Store, the staff would be willing to help and answer questions.

 

 

View solution in original position

View more options
Highlighted
3: Seeker

Hi AnnS,

Thanks for all your advice.  I'm in a very awkward position with my friend because she never thinks that she could be at fault.  I've hinted (strongly) in recent days about new SIM cards and upgrading etc but she's having none of it I'm afraid.  I'll just have to content myself that its not me who is at fault its her phone.  I'm going to have to stop being so accommodating with re-sending the Texts (by forwarding them) every time as I don't think if the problem was reversed she would put up with keep re-sending.  Its not like she gets the whole text even when I do re-send because often she does not.  

I'm afraid my friend lives in self-imposed confinement in her home so would never go to an O2 Store even though she could if she really really wanted too. 

Guess we'll just have to live with this intolerable situation until her phone breaks or packs up altogether technically.

I can't thank you enough for all your help and advice with this problem AnnS and I'm very grateful for everything..

View more options
Highlighted
17: Community Champion

Have you considered other options such as WhatsApp, Facebook Messenger or good old email in the interim @Foxxie7Ag 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
17: Community Champion

Hi @Foxxie7Ag 

 

Thank you for your reply.

 

If you are forwarding on texts messages there is no other way to send the message.

 

I hope my replies have helped. 

View more options