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If you reply back to the original email thread with Vodafone, we'll be able to let you know if the original payment does get allocated to your account.
Alongside this, if you provide proof of payment for the original payment, we'll be able to look into this for you.
@Alex1988 If it's related to this issue, feel free to reply to the thread and we'll see how we can help.
If it's a separate issue, please have a look for a similar, existing thread for help.
If you can't find help, create a new thread and we'll be happy to assist you. :smileyhappy: