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Hello I was just wondering if someone could just help me please.... I paid my bill yesterday (16th of March) and vodafone are saying they haven't received it called my bank and they said they money has cleared so please tell me where my money has gone cause I'm not paying it twice when clearly my bank is telling me it has cleared. I'm so confused about this, never had this problem before now due to their system being down yesterday
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If you only made the payment yesterday, it won't have cleared from your bank and takes a few days to be credited to your Vodafone account.
When you log onto your online banking, you wil notice two amounts, your available and pending balance where payments have been authorised but not yet released by your bank.
The payment is generally released by your bank within two working days.
This is where having a direct debit arrangements has it's values, saves the worry of having to pay the bill on a monthly basis.
@AnnS No it still showing I owe them the money and now receiveing text messages from vodafone saying if I don't make a payment then they will cut me off!
If you are going to make a manual payment, you need to allow at least three working days before the payment is due.
The banking system does not work that fast and the money is not released by the bank for two or even three working days when a card payment is made.
Has your bank specifically confirmed Vodafone have taken payment or that instead it's been put on hold in your account by the bank awaiting for Vodafone to take it ?
Customer services on 191 or Live Chat should be able to.clarify what's happening.
It maybe beneficial to set up a Direct Debit to help stop instances like this repeating themselves. Just a suggestion.
Ok if this was my situation id allow for the weekend to pass and then first thing Monday Am ring 191.
The conversations you've had should be logged on your account notes. If you also use Live Chat then retain the chat transcripts.
As this is involving billing and payments then I'd also suggest to check your Credit file just to ensure nothing's been reported onto it. Experian offer various ways of looking at your report.
This is why I mentioned ringing Customer Services on 191. They maybe able to help further.
Failing that the Community Forum has Vodafone Tech Teams who help where they can. All posts are read but it can take a short while to respond to all posts that require account access.
You need to check your online banking, if you only made the payment using a debit card on Thursday, 16th, the payment will be pending in your bank account until Monday when it will be released from your account.
As soon as it is released from your account on Monday (banks tend to make the payments around 6 pm), it will go to your Vodafone account which probably won't be until Tuesday.
This is the reason to allow at least three working days for the payment to clear when making a manual payment and a good example of why having a direct debit arrangement in place has it's benefits.