My Account - Password Reset

[CPC48]

I have gone through the Password Reset process but the resulting email from Voda does not show a temp Password. Tried many times on laptop, tablet and phone. All I get is a red rectangle with a lady in the middle - no temp Password showing. Tried a copy n paste to a Word doc but still no Password Showing!

Customer services unable to help ?

Anyone out there have a clue?

[BandOfBrothers]

It might be beneficial to go through the Vodafone Social Media Team's via Facebook Messenger or Twitter DM @CPC48 as they too have access to accounts.

Contact-us-for-account-specific-queries. 

It may also be worth checking the preference settings of your email server as this sounds like that coukd be the issue if the required temporary password is being hidden.

I wish all the best. 

[CPC48]

Tks.

I tried Customer Services. They said all they can do is send a password reset email...... which does not show a temp password!!!

They said they will raise an 'issue' which I know from bitter experience goes nowhere.

There must be a manual intervention they can resort to for password reset ? 

All very frustrating !

[Evie]

I completely understand your frustration with this @CPC48 - So that we can start looking into raising this as an issue if there is one, please follow the link provided above by @BandOfBrothers to contact us on social media. Make sure to include your mobile/account number and a link back to this forum thread to save you repeating yourself.

[nickyp11]

I have the exact same issue and get the same email that has no temp password!

[Mark]

Hey @nickyp11, have you got in touch with our Social Media team about this? We'll be happy to reset your password and help you get back into your online account.

[nickyp11]

I haven't been able to get this resolved through social as the automated help just keeps sending me on to reset pw and sends me the empty emails again.

[CPC48]

Same experience here. Ive tried more than 6 times and opened email on phone, tablet & laptop - still no password reset........... and Voda say no problem their end.

It's been like this for months!!!!!!

[Amanda]

Thanks for getting back to us @nickyp11 - if you select Get Started > Asked to DM, then this will route you through to us and bypass the automated options 🙂

@CPC48 please get in touch via the link as Evie has mentioned above, so we can help further. 

[CPC48]

Ok.

Tks for your input.

Regards