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14-01-2020 01:40 PM
Just set up a new VF account. Using a Wileyfox Swift2 on Android 8.1
Downloaded the My Vodafone app, it won't let me log in.
Put in userid and pwd, confirm my PIN, just get:
Sorry, We're having a few technical difficulties at the moment
error code is 4500
10 second count down, and repeat ad infinitum.
Uninstalled, cleared cache, reinstalled etc. No difference.
14-01-2020 01:52 PM
Did you set it up using your mobile data ?
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
14-01-2020 01:53 PM
Yup, I've used it for years, just have a new VF account now.
14-01-2020 01:56 PM
Did you port into Vodafone with your number from another network or was the contact taken out with a new Vodafone number?
Vodafone customer services on 191 pr Live Chat can access your account to check things out.
The Vodafone Social Media Teams via Contact-us-for-account-specific-queries can help too.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
14-01-2020 02:09 PM
Thanks, I'm on with live chat now.
14-01-2020 02:14 PM
I ported my number from VF to VOXI and then back as it was rubbish.
15-01-2020 12:15 PM
Were our Live Chat team able to get things with our app sorted for you @fejjie?
15-01-2020 12:25 PM
Reported to your apps tech team. Waiting for a response.
18-01-2020 02:06 PM
Thanks for the update @fejjie - keep us in the loop and let us know how you get on!
22-01-2020 01:45 PM
Not heard anything at all so far. Any way of chivvying the tech support team?