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Solution

My Vodafone App won't let me log in

fejjie
4: Newbie

Just set up a new VF account.  Using a Wileyfox Swift2 on Android 8.1

Downloaded the My Vodafone app, it won't let me log in.

Put in userid and pwd, confirm my PIN, just get:

 

Sorry, We're having a few technical difficulties at the moment

 

error code is 4500

 

10 second count down, and repeat ad infinitum.

 

Uninstalled, cleared cache, reinstalled etc.  No difference.

23 REPLIES 23

BandOfBrothers
17: Community Champion
17: Community Champion

Did you set it up using your mobile data ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Yup, I've used it for years, just have a new VF account now.

BandOfBrothers
17: Community Champion
17: Community Champion

Did you port into Vodafone with your number from another network or was the contact taken out with a new Vodafone number?

Vodafone customer services on 191 pr Live Chat can access your account to check things out.

The Vodafone Social Media Teams via Contact-us-for-account-specific-queries  can help too.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks, I'm on with live chat now.

 

I ported my number from VF to VOXI and then back as it was rubbish.

Tash
Moderator (Retired)
Moderator (Retired)

Were our Live Chat team able to get things with our app sorted for you @fejjie

Reported to your apps tech team. Waiting for a response.

TJ
Community Manager (Retired)
Community Manager (Retired)

Thanks for the update @fejjie - keep us in the loop and let us know how you get on! 

Not heard anything at all so far.  Any way of chivvying the tech support team?