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My Vodafone App

jcawley123
3: Seeker

Hi, my Vodafone app hasn't worked for nearly 2 months. I've tried DMs on twitter but nothing has been sorted. I can install the app but it doesn't give me any option to log in before coming up with error 4300 (see photos). Any help would be appreciated.

 

Thanks 

 

 

040FB992-50EF-49EB-AB14-9550E08DF45B.png

 

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2 REPLIES 2
BandOfBrothers
17: Community Champion

We can't see your pictures until a Vodafone moderator allows them I'm afraid @jcawley123 

If your myvodafone app has worked previously then has something happened that could have affected that ?

Have you tried perhaps going into your settings of the app and clear the cache and data and then delete it from the phone and delete it from your app store and then try re downloading it again to get a fresh copy and re set it up using mobile data.

》 What-do-I-need-to-do-when-I-first-use-the-My-Vodafone-app. 

The Vodafone Virtual Assistant Tobi may help further.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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BandOfBrothers
17: Community Champion

To add if you haven't already Customer services  on 191 or Live Chat should be able to help.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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