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2: Seeker

I want to ask, yesterday I paid the down payment for a new phone. Will it be sent to me

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17: Community Champion

As account access via this forum is not available any more your going to need to talk with Customer services  via 191 or Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

Usually if a person passes the criterias and the phone is in stock all.shouod be fine.

Customer services will clarify officially @Tsvetomir 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Hi @Tsvetomir 


Please see here: Orders and Delivery also further information here: How can I track my delivery? 


If you ordered online, Vodafone will keep you updated throughout the order process.  Providing the phone is in stock, and the credit check has cleared, you will receive an updated email with a tracking number when the phone has been despatched to your chosen address.  Until despatch the money will be ringfenced in your account as a pending transaction. 

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