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New contract phone scuffed

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2: Seeker

Hello,

 

I just joined up on a new 24 month contract with iPhone 8- was previouly on Sim-Only with my own phone.

Received the phone by courier (with no warning at all - luckily was in!) but didn't realise there was a scuff at the bottom until a couple of days later.

The keyboard is now freezing when I type and I'm wondering whether all contract phones are new or whether I signed up for a re-furbed/second hand one by accident. If not can I can send it back for a replacement?

I'm less than a week in!

 

Many thanks

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4 REPLIES 4
17: Community Champion

Hi @PerkP 

 

Don't worry.  You have 14 days to return the product.  Follow this link: Returns

 

You may find you will need to reorder, Customer Services or live chat will help.

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17: Community Champion

Nearly new handsets are indicated as such when ordering @PerkP 

 

Was the box seals intact ?

 

You can take the phone back to a Vodafone Highstreet Store with all the paperwork and contents of the box and start again.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Thanks a lot but this says the phone must be 'un-damaged' if I return it.

I didn't damage it!

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17: Community Champion

You'll.have to explain what's happened and see if they'll accept the circumstances.

 

Exactly how long have you been using the iPhone 

 

Can you upload a picture of the "scuff" ?

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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