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Solution

No Service...............................

paulg1981
2: Seeker
2: Seeker

‎07-08-2019 05:56 PM

I currently have No Service on my phone and have done since approximately 12.00 today. Is this likely to have been caused by me changing to a SIMO plan?
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2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎07-08-2019 06:26 PM

There can be a short time of no service as a contract changes over.

 

Can you try a soft reboot by turning the phone off and on.

 

And or try choosing another network in your phones connection settings and then re choose Vodafone.

 

To check for any mast issues input your postcode into status-checker

 

Network-issues-initial-checks-and-template  holds a template and help tips.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

AnnS
17: Community Champion
17: Community Champion

‎07-08-2019 07:21 PM - edited ‎08-08-2019 07:13 AM

Hi @paulg1981 

 

If you were only changing a pay monthly tariff, you shouldn't have lost any service, the only change you should have seen would be with your monthly billing.

 

For quickness, as this will require account access, I would suggest contacting Vodafone through the Customer Services channels, as you do not have service on your phone, I would recommend live chat.