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04-12-2017 08:22 PM
My number was (supposed to be) ported from O2 to Vodafone today. The old O2 sim stopped working around 12.30 today, but it's nearly 20.30 now and the Vodafone sim still says 'no service'.
I contacted CS via live chat earlier, and they said I need to activate my sim. However, I've ported this number quite a few times over the years and have never heard of this requirement before. So then I tried calling CS, and the guy I spoke to said it was just a case of waiting, as it could be up to midnight tonight - or even tomorrow evening.
I've never had a port take this long before, and am confused about the conflicting advice I'm being given by CS, plus concerned that I'm just being fobbed off. Is it really normal for a port to take this long, and still go through successfully without any intervention?
Thanks for any advice.
11-12-2017 03:04 PM
I can see we've since received your latest email @dannyboy75.
Please let us know if you should need anything else in the future and we'll be happy to help