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Old settled AC still reporting

2: Seeker

Hi, can you please advise how to get my old Vodafone account marked as settled.

 

Account was closed down in November 2016 but is still actively reporting to credit reference agency's.

 

It went settled for one month and has now gone back active!

 

Thanks

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9 REPLIES 9
2: Seeker

Hi, can you please advise how to get my old Vodafone account marked as settled.

 

Account was closed down in November 2016 but is still actively reporting to credit reference agency's.

 

Thanks

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Moderator

@richwillz We can look into this for you. Please follow the instructions I've sent you on a private message, we'll get in touch in regards to getting the account settled and stop reporting. 

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17: Community Champion

The Vodafone Social Media Teams here have a dedicated Credit File Specialist Teams who they can pass 5his onto once they've caught up with your thread and you've passed the security checks they'll take you through. 

Sit tight. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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Moderator
Moderator

Sorry about the delay in reaching your message @richwillz - one of the Credit File Specialists in our team will be more than happy to take a look into this for you.

So they can do this, I've popped you a private message over with details on how to get in touch with us directly. 

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2: Seeker

Still not marked as settled. I really don't understand what is so difficult about this. 

 

The account was paid up and closed down correctly, the is no outstanding balance or missed payments.

 

I just want it to be marked as settled. It should be automatic process. All my other old a.c just move to settled on their own. This is the third time I've asked now. Please just mark it as settled! 

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2: Seeker

Still not marked as settled. I really don't understand what is so difficult about this. 

 

The account was paid up and closed down correctly, the is no outstanding balance or missed payments.

 

I just want it to be marked as settled. It should be automatic process. All my other old a.c just move to settled on their own. This is the third time I've asked now. Please just mark it as settled! 

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2: Seeker

Still not marked as settled. I really don't understand what is so difficult about this. 

 

The account was paid up and closed down correctly, the is no outstanding balance or missed payments.

 

I just want it to be marked as settled. It should be automatic process. All my other old a.c just move to settled on their own. This is the third time I've asked now. Please just mark it as settled! 

View more options
2: Seeker

Still not marked as settled. I really don't understand what is so difficult about this. 

 

The account was paid up and closed down correctly, the is no outstanding balance or missed payments.

 

I just want it to be marked as settled. It should be automatic process. All my other old a.c just move to settled on their own. This is the third time I've asked now. Please just mark it as settled! 

View more options
Highlighted
Administrator

@richwillz I do appreciate your feedback and it's a shame to see this still hasn't been done. I can see you've sent an email back in to our Credit team and they'll be in touch to help out further. 

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