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Order disappeared

missmorgue66
3: Seeker
3: Seeker

I placed an order online on the 7rh July for an iPhone xr and recieved a text with a tracking number. Have not received any confirmation emails or any emails for that matter no calls nothing. No money deducted off bank account. Today the 17th July I chatted to Vodafone online and they say the order does not exist tracking number does not exist and no order on my account. So I need to know where I stand cos I want to buy the phone cash and keep my pay as you go number. And don't want this order to suddenly turn up. What should I do?

10 REPLIES 10

Gemma
Community Manager
Community Manager

@swoodhall - We don't want to lose you as a customer! We can take a look at your account to see what’s happenening with your order. Please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.