main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

PAC code not matching tel no

2: Seeker

After 20 years as customer took decision to move 3 phones to BT, Vodafone to date have made this process as difficult as possible and we have now spent over 6 hours on the phone trying to resolve.,  The PAC code they issue when entered does not match the telephone number that is supposed to be attributed to..  BT have verified on the central porting system that this is correct and therefore a new PAC code needs to be issued.  Vodafone are refusing to help!!!  Customer service was one of the reasons we decided to move and sadly they are not endearing us to keep our remaining business phones with them.  Can some help please we just can't get anywhere on chat or talking to a live person...  

View more options

@Georges33 I'm sorry to hear you're thinking of leaving us and have had this experience when requesting your PACs from us.

Should you still need assistance, please follow the details I've sent in the private message you should receive shortly. A member of our team will then be in touch to help.

View more options