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Pay a old Vodafone bill help

2: Seeker

Pay  a old Vodafone bill it is showing  on my credit  record 

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3 REPLIES 3
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17: Community Champion

There is no account access via the Vodafone Forum anymore so you would need to speak with the social media Team via Vodafone Facebook or Vodafone Twitter.

They have a dedicated Credit File Specialist Team who can investigate this for you @Iulian30 

That or customer service on 191 or Live Chat  > Customer Support.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Shame to see this issue is rumbbling on. It's 2020 and Vodafone are *still* hitting people's credit file with "missing payments" for tiny amounts that the customer was never billed for, doesn't know about, was never reminded about, and that don't show up in the online account.

Given we all know the 2015-2016 billing system was causing all sort of issues it is disappointing that Vodafone never tried resolving the outstanding accounts. If at *any* point in the last 3.5 years they had asked I could have settled the owed amount. Instead they got another computer to hit my credit file, Forever.

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Moderator

Hey @SerenaHawkins, would you like us to look at your credit file for you? If so, please hit one of the links provided above by @BandOfBrothers.

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