main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

Pay monthly debt

Highlighted
2: Seeker

Hello, 

 

I fell into arrears with my pay monthly contract due to my job, being self employed my income wasn't consistent, especially when people started to hear about covid as I work so closely with clients. 

 

I have been trying to get in touch with someone for a while now to see whether I could pay what I owe up until today to have my phone reconnected but I was just told to contact a debt collection agency. I contacted them but received no response? It's been nearly 6 months now! 

View more options
4 REPLIES 4
Highlighted
17: Community Champion

Hi @PinkiePie1 

 

Speak to the Social Team by following this link they will be able to provide the necessary account access and get this escalated on your behalf.

 

However, if the debt has been sold on to an agency Vodafone may well have cancelled the account, I believe there is a 3 month time limit for reconnection.  The Social Team will let you know if reconnection is possible.

View more options
Highlighted
2: Seeker

Thank you, I will try that.

View more options
Highlighted
17: Community Champion

Just to add to @AnnS sound advice please also be aware as this has escalated to a debt recovery company you may now find a default on your Credit File that will last 6 years.

 

I wish you all the best with this situation. 

 

🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View more options
Highlighted
17: Community Champion

The Social Media team will escalate this to Credit File Support.   Ask them about settlement options and whether, if there's a default, it can be changed to Late Payment, which is less serious on your credit file.

View more options