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Paying for device I never received

2: Seeker

OK, 2yrs ago I got a call offering me a tablet. Sounded good, I agreed but regretted almost instantly so phoned back to tell them. Was advised to not pick up the tablet and it'd be sent back. So I ignored the emails and in my last email received i was told I had 24hrs left and it'd be sent back to Vodafone,I NEVER PICKED IT UP!

I stupidly didn't check my bill until last week and I've been charged £10 a month for a device I never picked up!!!( That's nearly £240)

Vodafone now refuse to look into it any further saying its my fault I've left it so long(got a new contract last year but there was no mention then of this tablet or id have brought it up then).

Surely there is proof somewhere that I never picked this up? I've never used this item? No data used?No confirmation email sent to say I'd picked it up? 

I'm so so frustrated, has anyone else had similar?

I am going to take this further as I do believe there is proof somewhere and Vodafone are happy to just keep money owed to me and leave it. 

Been a loyal customer for 10 years, will be leaving as soon as my phone contract ends!!!! 

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5 REPLIES 5
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17: Community Champion

Hi @loobyloo222 

 

If you did not collect the device, it should have been automatically cancelled and you should not have been charged.

 

However, this should have been raised earlier, 2 years is a long time for you not to have noticed this on your bill and you should have been aware of the extra money being taken from the bank.

 

The best advise is to follow this link, the Team will be able to investigate what happened: Contact us for Account Specific Enquiries 

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2: Seeker

I do hold my hands up at not noticing before and believe me I wish I had. Just wish someone had mentioned it when I got my new contract last year. Lesson learned to check these things more often. 

I'm now determined to prove that I never picked up the tablet! 

 

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17: Community Champion

Hi @loobyloo222 

 

Your not alone when it comes to not fully checking out things.

That shouldn't be a reason why a person cant challenge a situation they have become aware of now.

If this was my situation I'd officially raise a complaint and then Vodafone have 8 weeks to come to an amicable resolution and if not they'll issue a Deadlock letter and then you can involve the Communications Ombudsman to arbitrate on your behalf.

Complaints. 

 

I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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Anonymous
Not applicable

I hope you get the issue sorted and as long as youve got proof of no signing for anything and didnt recieve the tablet then you have every right to dispute it keep us posted thanks 

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2: Seeker

And can I add that if the money coming out of my bank was separate from my phone bill then I'd have noticed very early on but as it was combined with my phone bill I just thought it was the cost of my bill. 

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