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Payment after account closed for years

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2: Seeker

Hi

I have a vodafone account which was defaulted, settled and closed 2 years ago. I had hoped they would remove the default as it was a big miscommunication but they refused although they did deduct 50% of the amount. Anyway I emailed again to ask them to reconsider as its giving us issues with mortgage interest rates, I didnt think they would but worth asking. So I hadn't yet verified ID as requested in an email then I got an email back saying I had failed ID....ok.....then randomly today they paid money into my bank account....I've no idea what's going on or why they still have my bank details or felt it was ok to go ahead and use them. Can anyone help with possible ideas why? It was a random £16.

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1 REPLY 1
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Moderator

@mk82 Was there an amount in credit on the account? This may have been automatically reverted to the details you used on the account with us to fully close your account.

If you'd like us to take a closer look, please drop us a message on Facebook or Twitter and we'll be happy to help. By including your Community username and a link to your post from here, you won't need to write your query out again 👍

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