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18-03-2019 01:51 PM
Hi,
I took out a new contract a month ago and got the Pixel 3XL, on the invoice it advised it came with the home hub but it wasn't in the box. After going on the live chat I was told it will come the next day, it didn't. I then went on the live chat a few more times and each time I was told its on the way and not to worry, its now been a month and I haven't receieved any confirmation that the home hub is on the way.
Can someone explain what is going on?
I was going to go for the Pixel 3 or OnePlus 6T but I got the 3XL due to this offer but I am concerned I will never recieve it.
Thanks
19-03-2019 07:38 PM
@JoeMidd I'm sorry to hear your Google Home Hub, didn't arrive with your Google Pixel 3 XL order. I'll be more than happy to take a closer look into this for you. So I can help, I've sent you a private message with details on how to get in touch with us 😊