Proof of purchase says N/A under blacklisting

[atpenney]

Hey,

I got a proof of purchase for an insurance claim and says - Date of blacklisting: n/a

but I clearly spoke to the advisor on the phone and they said they were going to blacklist my imei.

Is this right? 

I can't send it off to my insurance company if it says it's not been blacklisted but it does say its been barred.

[Josh]

@atpenney I'm sorry to hear your blacklist isn't showing on your recent proof of purchase received for the insurance claim, we'd love to investigate why this is the case for you. Please follow the instructions I've sent you via Private Message to get in touch, we'll also look into getting this updated for your claim.