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Pay monthly

Proof of usage - Urgent

2: Seeker

Hi is there any one can help I have called many times to Vodafone also did live chat and I am just helpless to get proof of usage as I need to provide to Barclays my Insurance company and every time Vodafone team sent me proof of purchase however I have sent an email to consumer@help also they sent me same proof of purchase but I have clearely mentioned I need proof of usage where my first and last date of simcard used dates so my claim can be processes.

If any one can help will be very much appreciated.

Many thanks

 

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19 REPLIES 19
17: Community Champion
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2: Seeker

I made a request last month but until now I did not receive a proof of use

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17: Community Champion

Hi @amlasalvia

 

I appreciate how frustrating it is when you need some documents to complete a claim that your insurance company is requesting. 

Due to the time of year the usual turnaround of 3 working days Vodafone state a response will be given after filling out the form is unlikely.

As you've tried the online form and indeed customer service then how about waiting for the Vodafone Social Media Teams to catch up with your thread and see if they can assist you.

I wish you all the best with this. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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Moderator

I'm sorry for any confusion regarding the information required @amlasalvia, we'll be happy to take a look into this. As we'll need to access your account, please get in touch by following the instructions in this private message.

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2: Seeker

The form was completed within 15 days with the request and the same has already been answered by Vodafone.

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Administrator

@amlasalvia I'm sorry to see you've still not received the Proof of Purchase you're after. I can see we sent you an email back with the link, if you'd like to reply to this stating that you're still waiting, we'll chase this up. 

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2: Seeker

I am still waiting and urgently, Help me , pls

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17: Community Champion

I assume you've checked your spam - odd false positives happen - mine recently started picking up DM notices from Twitter!

With regard to proof of use, would yoru insurance company accept past bills? - you can download these for yourself, of course.

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Moderator
Moderator

Please reply to the last email we sent out to you @amlasalvia as @Alex advised, we'll be happy to chase this up for you. 

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2: Seeker

Hello,

It can not be Invoice but a Proof Of Usage document issued by Vodafone.

I did not receive anything in my email 

 

Regards

A M L

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Moderator

@amlasalvia Have you replied back to the email from us? 

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2: Seeker

Hello,

 

I did not receive any email from Vodafone to answer something.

 

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Moderator

@amlasalvia I’m sorry you’ve not received the email we sent on 2 January - I‘ve resent this to you today (ref: #20285884).

Please follow the steps in the email to help get this sorted.

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2: Seeker

Hello,

 

The form has already been filled out but I do not receive any return mail

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Moderator

@amlasalvia - @Jenny has sent a copy of the email to you yesterday. Please check your junk/spam folder. 

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2: Seeker

Hello,

 

I checked in my email box and I did not receive

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Moderator

@amlasalvia Have you checked in all of the folders in your email? It can be often marked as spam or junk mail. 

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2: Seeker

Hello,

 

It was verified everywhere in my email and I did not receive anything until the moment.

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Moderator (Retired) Joe
Moderator (Retired)

@amlasalvia If you're not getting the email, please check your profile. This is to make sure the email address we've got for you is correct. Joe

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