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16-04-2019 04:57 PM
Hi, searched Vodafone site & the Community but can't find a clear answer to my query
What date can I take out a new VF contract and be certain that the current years RPI increase has already been applied to the Monthly Cost I sign up to - I've seen comments on this forum about the RPI increase still being added to contracts taken out as late as 21st April (last year). Hope I don't have to go through the trauma of the online chat - so far 'there's no agents available' for the last 2 hours
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17-04-2019 05:58 PM
16-04-2019 06:55 PM - edited 16-04-2019 07:10 PM
Hi @okecokey
The RPI increase should be applied at the beginning of April each year, and is included in the April bill. A contract taken out now should include any tariff increase until April 2020.
All I was able to find is here: RPI price adjustments
16-04-2019 07:59 PM
Hi Ann, thanks yes exactly what I found but when I searched the Community I found in the archives https://forum.vodafone.co.uk/t5/Archive/Rpi-increase-no-notice-received/m-p/2561166?advanced=false&c... which clearly says that someone who took a contract out on 21/4/2017 got the RPI added & they had no recourse. I keep trying to do a webchat but everytime I've tried I get the message 'no agents are available'
17-04-2019 05:58 PM
23-04-2019 12:44 PM - edited 23-04-2019 12:46 PM
Hi @Mark many thanks for confirming.