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Red Entertainment Something unexpected has happened

2: Seeker

I've moved to the Red Entertainment 50GB plan since end of May 2019 which included the latest iPhone Xs.

 

1) I turn off wifi on my mobile phone (iPhone Xs)

2) Click the following link https://offers.vodafone.com/gb link from Vodafone SMS message

3) Safari opens on my mobile

4) I see it in the URL bar that it switches to https://api.developer.vodafone.com  

5) Then the URL bar switches to https://idgw.vodafone.com 

6) Then the URL bar switches to https://gb.idp.vodafone.com

7) I then see the attached error "Something unexpected has happened." on my mobile.

 

Tried: 

- Clearing Browser cache and history

- Using Computer to visit the same site (https://offers.vodafone.com/gb ), then entering my phone number without the leading zero, and entering the pin that Vodafone texts over to my mobile. This leads to the same error on my computer - "Something unexpected has happened."

 

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2 REPLIES 2
2: Seeker

I've moved to the Red Entertainment 50GB plan since end of May 2019 which included the latest iPhone Xs.

 

1) I turn off wifi on my mobile phone (iPhone Xs)

2) Click the following link https://offers.vodafone.com/gb link from Vodafone SMS message

3) Safari opens on my mobile

4) I see it in the URL bar that it switches to https://api.developer.vodafone.com  

5) Then the URL bar switches to https://idgw.vodafone.com 

6) Then the URL bar switches to https://gb.idp.vodafone.com

7) I then see the following error "Something unexpected has happened." Screenshot below.

 

Tried: 

- Clearing Browser cache and history

- Using Computer to visit the same site (https://offers.vodafone.com/gb ), then entering my phone number without the leading zero, and entering the pin that Vodafone texts over to my mobile. This leads to the same error on my computer - "Something unexpected has happened."

 

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Highlighted
17: Community Champion

Have you spoken with customer support on 191 or Live Chat @ndave 

 

They have account access to help you. 

 

The Vodafone Social Media Teams via Facebook  and Twitter also have account access.

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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