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Red+ Leader blocking data of new contract - Help!

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3: Seeker

Hi,

 

apologies in advance, however this is the last port of call to resolve this issue.  As rasing the issue via chatbot and phone have been fruitless. 

 

Last November I put two phones onto new contracts.  They were previously on a Red+ shared data plan.

I see that the usage info for the handset which was previously the manager still shows data usage against the old 2GB limit rather than new 40GB limit from the new contract.  The other handset correctly shows it's new contract limit.

 

The primary phone still shows it has Red+ leader feature installed even though this is no longer supported and I see no way of removing it.  I raised the issue with Vodafone twice back in March as the Red+ leader was stopping data at the 2 gb limit and I have changed my data package twice to try and correct the issue.  The VF CS colleauges I spoke with didnt understand the issue and I was told the matter was being moved to the interal IT team.  There has been no update, while I am continuing to a very healthy phone bill each month for effectively2 GB of data. 

 

Any help would be great. 

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17: Community Champion

Hi @Tigger83K 

 

I can certainly understand your frustration with this.

 

However as there is No Account Access via the Vodafone Forum you would need to contact the Vodafone Social Media Teams via these official links.

 

Facebook and Twitter.

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3 REPLIES 3
17: Community Champion

Hi @Tigger83K 

 

I can certainly understand your frustration with this.

 

However as there is No Account Access via the Vodafone Forum you would need to contact the Vodafone Social Media Teams via these official links.

 

Facebook and Twitter.

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View solution in original position

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3: Seeker

Hi BoB, 

 

D'oh!!!!! 

 

Thank you for taking the time to reply and the update regarding the changes VF have made for accounts help.  It is appreciated.  

 

My thanks again & have a great weekend.

 

Craig- 

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17: Community Champion

You're very welcome @Tigger83K 

 

 

Customer support via the Vodafone Social Media Teams I'm.sure will get you the clarification and help you need.

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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