First of all, there is a site error when u try and submit your security number online after recieving it to your phone your welcomed with ava.lang.NullPointerException
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #187
So someone needs to report that error...
SECOND OF ALL
I thought I would report the problem to live chat, being the decent chap that I am, I build sites so I know how important it is for users to report problems, however..... I did not think I would have been greeted by such incompendence by a chat rep called KAMIL to the point I almost cancelled my broadband that is due to go live tomorrow, not a good first impressions...
So... I answered the security question, first 2 and last 2 of the password etc, he then asked for my phone number and told me it was WRONG ##~##? I said look I have 2 accounts, 1 is a pay as u go, the other is a broadband account, on my pay as u go it has the given number I gave him, on my broadband it has 2 numbers, one is the house phone which obvioulsy a pin cant be sent to when logging online so I also had them add my pay as u go number to that account so I can recieve the log in pins as needed, he told me I was wrong, he then asked me for my email address I gave him the 2, one for broadband and 1 for pay as u go, he told me that was wrong also!!! ##~##... I paid and signed up for my broadband using my tiscali address, i changed my pay as u go ages ago to my website i own address, he then told me the email, it was one I had not used in many AND I MEAN MANY years!!! what the hell is going on, he was cheeky to me, i then said look, phone my mobile now u can see its me, i even gave him the account number that was sent to me for my broadband and he would not accept anything!!!!!!!!!!!!!!!!!
I then decided to phone support and got through to a decent chap FROM SCOTLAND not diverted to a FOREIGN COUNTRY LIKE LIVE CHAT that helped me, he changed my email address associated with my broadband as that was the reason I was attempting to log in and do because TT end your email after 90 days of leaving them.
I am still on the fence after all this whether to move to another provider, I am meant to go live tomorrow and it seems to me that vodafone should maybe just stick to mobile phones, this is not professional at all and how the HECK are old records surfacing that are no longer in use by customers....
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