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Requesting a PAC by Text Message/SMS

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2: Seeker

I see there's an article on Vodafone Help describing how to request a PAC via SMS.

https://support.vodafone.co.uk/Account-bill-and-top-up/Leaving-Vodafone/Switch-my-network-provider/1...

 

Is there a currently problem with this? I'm not getting any response to my message.

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2 REPLIES 2
17: Community Champion

Vodafone need to confirm it's the account holder requesting the Pac so I always suggest to call 191 and choose the thinking of leaving option or use Live Chat.

 

I've not come across a person being successful in asking for a Pac via a text message.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Thanks, but the above article specifically offers a 'PAC by SMS' service. 

 

I would have normally called, but the guy in the phoneshop mentioned that most providers are now allowing their customers to request by text, to save calling. So I thought I'd give it a go, before going back to them tomorrow. But I'll just call in the meantime, because it doesn't seem to be working.

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