Welcome to Vodafone Community
I took out a SIM only deal on 11th August for my son. The deal promised £110 Amazon vouchers after 120 days. - that will be nice, just in time for xmas I thought. This was up on 9th Dec but I never received anything.
I had an email on 11th Dec from vodafone saying 'thankyou for submitting your details form the £110 amazon giftcard...the voucher will be sent to the email address provided after 120 days...."
It also said if there were any issues to contact giftcloud - I have and they say that it hasn't processed as "vodafone needs to approve this reward as a gesture of goodwill as they have not successfully tracked this purchase"...they will update as soon as they get a reply from vodafone.
I've tried chasing this up via livechat and twitter but no repsonse.
Any help would be appreciated.
I have also had this problem. Followed all the links when signing up and kept the emails but received nothing.
The only reason I switched was for the offer
I was advised to go into my local Vodafone store. I took in the email confirmation I had and they added a note to my account and advised I contact giftcloud.
At the same time I also registered a compliant via the Vodafone website.
I received the voucher yesterday. 9 days late but glad they finally paid out.
Not sure whether it was the visit to store or complaint that helped resolve it so I would do both.
Hope this helps.